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How mgame Handles Your Privacy

We collect only what we need to run your account and process payments through bKash, Nagad or Rocket. This policy explains what data we hold, why we hold it, and how you can ask us to change or remove it.

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PRIVACY HELP CHANNELS

Where to Reach Us About Your Data

If you have a question about your personal information, want to correct something, or need to request data removal, we have dedicated paths for privacy queries. Our support team handles data-related requests separately from general account issues so nothing gets lost in the queue. Reach out through any of the channels below and reference your registered phone number or email so we can locate your records quickly.

Live Chat Open a live chat session from any page on the site. Privacy queries are flagged for priority handling once you mention data access, correction or deletion. Available around the clock for account holders who need answers on their personal information.
Email Support Send your privacy request to our support email with the subject line 'Data Request' and include the phone number or email linked to your account.
In-App Message Tap the support icon inside your account on mobile, select the privacy category, and describe what you need. This routes directly to the data handling team rather than general support, so you skip the usual queue for faster resolution.
HOW WE PROTECT YOU

Data Handling, Security and Your Control

We treat your information with the same care we put into making deposits land fast through bKash, Nagad or Rocket. Below are the specific practices that keep your data safe and give you control over what we hold. Each point reflects how we actually operate day to day — not abstract promises, but concrete steps you can verify by contacting support or checking your account settings.

Encrypted Transfers

Every piece of data moving between your device and our servers travels through encrypted channels. Whether you are logging in over mobile data or submitting payment details via Rocket, the connection stays protected end to end so third parties cannot…

Cookie Usage

We use cookies to remember your login session, language preference and device type. No advertising cookies are placed by us.

Account Security Layers

Your account is protected by OTP verification sent to the phone number you registered. If you log in from a new device, we send a fresh code before granting access.

Data Retention Rules

Active accounts keep their data for as long as you use the platform. After you close an account, we retain records only for the period required by applicable regulations in your region.

Who Sees Your Data

Only our operations team and verified payment partners (bKash, Nagad, Rocket processors) access your personal information, and only for completing transactions or resolving disputes. We do not share data with marketing networks, advertisers or unrelated third parties under any circumstances.

Requesting Changes or Deletion

You can ask us to update incorrect details, export a copy of your stored data, or delete your account entirely. Send the request through live chat or email, verify your identity with the OTP step, and we process the change.

Common Questions About Your Data Rights

These are the questions our support team receives most often about privacy. Each answer explains the practical step you would take or what happens behind the scenes. If your question is not here, reach out through live chat or email and reference your registered details.

We collect your name, phone number, email address, and the payment method you link (bKash, Nagad or Rocket account reference). We also record your device type and IP address automatically when you access the platform. Nothing beyond what is needed to run your account and process transactions.

We share limited transaction data with payment processors — bKash, Nagad or Rocket — strictly to complete deposits and withdrawals. We also work with security partners for fraud detection. We do not sell or rent your personal information to advertisers, marketing firms or unrelated third parties.

Open a live chat or send an email to support with the subject line 'Data Export Request' and your registered phone number. After OTP verification, we compile your stored data and send it to your registered email. The process typically completes within a few working days.

Yes. Contact support through live chat or email, verify your identity with an OTP, and request full deletion. We remove your personal data after any legally required retention period ends. Once deleted, the action cannot be reversed and you would need to create a new account.

Payment details travel through encrypted channels between your device and our servers. We do not store your full bKash PIN or transaction PIN — only a reference ID that confirms the deposit. The same encryption applies whether you use Nagad or Rocket as your payment method.

We use session cookies to keep you logged in and analytics cookies to monitor page performance across devices. No advertising tracking cookies are placed by us. You can clear cookies from your browser settings at any time, though doing so will log you out and reset session preferences.

If your account becomes inactive, we retain data for the period required by applicable regulations in your region. After that window closes, personal data is permanently deleted. Active accounts retain data for as long as you continue using the platform — there is no automatic purge while you are active.

When we make changes, we post the updated policy on this page and notify active account holders through email or in-app message. Continuing to use the platform after the update means you accept the revised terms. You can always request deletion if the new terms do not suit you.

We record session-level activity — pages visited, time spent, and features accessed — to improve performance and detect unusual behaviour. This data is linked to your account internally but is never shared externally or used for advertising. You can request a summary of this activity through support.

Our services are available depending on local law and eligible regions. The core privacy practices described here apply uniformly, but data retention periods and your specific rights may vary based on the regulations in your jurisdiction. If you are unsure, contact support for clarity on your region.

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