Reference

How We Handle Your Data and Access

We wrote this policy page so you know exactly what happens with your account information, how we process payments through bKash, Nagad, and Rocket, and what rights you hold over your personal data.

Account Data ProtectionPayment TransparencyRegion-Based AccessYour Rights Explained
mgame How We Handle Your Data and Access
POLICY CONTACT PATHS

Reach Us About Legal or Data Queries

If you have a question about how your data is used, want to request account deletion, or need clarity on regional eligibility, we have direct channels open for you. Our support team handles legal and policy queries separately from general account help, so your request reaches the right people without delay.

Live Chat Open live chat from any page on mobile or desktop. Policy-related queries get routed to a dedicated queue. You can ask about data requests, account restrictions, or payment record access without waiting in a general support line.
Email Channel Send your legal or data query by email. We respond to policy emails with priority handling. Include your registered phone number or account ID so we can locate your records and process your request without back-and-forth.
Account Settings Inside your account dashboard, the settings section lets you view stored data fields directly. You can update contact details, change your linked bKash or Nagad number, or submit a formal data request through the built-in form.
DATA AND SECURITY HANDLING

How We Protect Your Information

We keep your account secure through layered verification, encrypted storage, and strict internal access controls. Every payment through bKash, Nagad, or Rocket is processed through secure channels, and your wallet details are never exposed in plain text. Here is how each area works in practice.

Data Encryption

All personal and financial data is encrypted at rest and in transit. When you submit your bKash or Nagad details during a deposit, those details pass through encrypted connections before reaching our payment processor.

Cookie Usage

We use session cookies to keep you logged in across pages and functional cookies to remember your language and lobby preferences. No advertising cookies track you across other sites. You can clear cookies from your browser settings at any time.

Account Verification

Before processing a withdrawal, we verify your identity against the phone number and wallet linked to your account. This step protects you from unauthorised access. Verification happens once and does not repeat for routine transactions.

Data Retention

We retain your account data for as long as your account stays active. Once you request closure, we delete personal identifiers within a defined period unless local regulation requires us to hold specific records longer for compliance.

Internal Access Controls

Only designated team members can access your personal data, and only for specific purposes like processing a support request or verifying a Rocket payment. Access is logged, and we audit these logs regularly to prevent misuse.

Requesting Changes

You can request correction, export, or deletion of your data at any time through live chat or email. We process these requests directly — no forms to print, no waiting periods beyond what is needed to verify your identity as…

Common Questions About Our Legal Policy

These are the questions our support team receives most often about data handling, access eligibility, and account rights. Each answer reflects our current operational practice for accounts linked to bKash, Nagad, or Rocket wallets in eligible regions.

We collect your name, phone number, email address, and the wallet details you use for bKash, Nagad, or Rocket deposits. We also store device identifiers from your login sessions to help secure your account against unauthorised access.

Yes. Contact our support team through live chat or email with your account ID. We compile a full data export covering personal details, transaction history, and login records, and send it to your registered email address.

Submit a deletion request through live chat or email. After verifying your identity, we close the account and remove personal identifiers. Some transaction records may be retained if local regulation requires it, but identifiable data is cleared.

Access depends on your local law and eligible regions. We do not claim universal availability. If regulations in your area restrict access to platforms like ours, those restrictions apply to your account regardless of registration status.

Your wallet details are encrypted during transmission and stored in encrypted form on our servers. We never display your full wallet number in the interface. Payment processing uses secure channels that separate your credentials from session data.

We do not sell or share your data for marketing. Data is shared only with payment processors handling your bKash, Nagad, or Rocket transactions, and only the minimum needed to complete those transactions securely.

If a regulatory change affects your account access or data handling, we notify you at the email or phone number on file. We adjust our practices to remain compliant, and you can request data export or deletion at that point.

Session cookies keep you logged in as you move between pages. Functional cookies remember your lobby preferences. We do not use third-party advertising cookies. You can clear all cookies through your mobile browser settings at any time.

Yes. Go to account settings on your dashboard and update your phone number or linked bKash, Nagad, or Rocket wallet. Changes take effect after a short verification step to confirm you own the new number or wallet.

Reach out through live chat or our dedicated email channel. Policy queries are handled separately from general support. Include your account ID and describe your concern so we can investigate and respond directly to you.